Too many managers, directors and VPs think they know what Lean is, but I can tell you from experience that “getting Lean” is not about doing more for less.
It’s about doing more WITH less. Less stress. Less rework. Less complaints. Less turnover in clients.
What adaptive Lean brings to large IT and customer-focused organizations is MORE. More conversations with customers. More understanding. More service. More profit.
Adaptive Lean is about “smarting up” your customer-facing staff and managers so they understand your customers real, rather than internally perceived, requirements and then deliver at levels your competition can’t match.
It’s about throwing away the script and not forcing the same product or service to everyone because it’s perceived as cheaper to do so. It’s about continually delivering what customers really value and nothing else which creates lasting satisfaction. Adaptive Lean delivers long term profitability through the willing contribution of all your staff.
Join me for a 30-minute webinar on September 17, 2014 and you will learn:
- The benefits of knowing your customers’ real needs.
- Why simply focusing on the cost of service without understanding the customers’ value is blinding you to opportunities for new services and increased customer and employee satisfaction.
- How you can “smart-up” your frontline staff to increase profitability and innovation.
In this webinar, I will be using real-world examples of Adaptive Lean IT implementations from financial services, travel and telecommunications industries and I show you how it can work in your organization.
Title: Smarting Up: The Business Case for Adaptive Lean in the Workplace
Date: September 17th, 2014
Time: 9:30 AM – 10:00 AM ET, 2:30-3:00 PM GMT