When Evidence and Facts are not enough to create change.
Speaker: Stephen Parry
Lean Service Thought Leader and Organisational Architect.
Author of Sense and Respond: The Journey to Customer Purpose (Macmillan 2005)
Visiting Fellow to Professor Dan Jones Lean Enterprise Academy
CEO See Business Differently
Stephen Parry is an organisational architect with a world-class reputation for thought leadership and creating profitable organisations with superior service climates by transforming the way employees, managers and leaders think about their business.
Stephen believes that organisations must be designed around the needs of customers through the application of employee creativity, innovation and willing contribution. This was recognised when his transformation work received awards from the European Service Industry for the ‘Best People Development Programme’ and a personal award for ‘Innovation and Creativity’. His approach received the National Business Award for the Best Customer Service Strategy.
His transformation work was featured by Prof. Womack and Jones in the Harvard Business Review, (2005) and their Book Lean Solutions (2006). He was the subject of a BBC Documentary, The Crunch: Innovation, Creativity and Change, which was last broadcast throughout April 2007 on the Business Channel.
As one of the world’s leading experts on Lean strategic change he advises executive teams and delivers large scale transformation programmes for many blue chip companies. He lectures at the Lean Enterprise Institute in Cambridge, Massachusetts and is a member of the Operational Research Council for the Customer Contact Association. He has recently become a Judge at the National Business Awards.
His session: Evidence and facts are not enough
Stephen will outline most of the common arguments against implementing Lean or/and Agile.
Evidence and case studies are not enough, so what are the real barriers to creating a new working culture?
We have learned over the last 15 years how to deal with most of the arguments against introducing new methods of working and culture.
This interactive session will outline the classic objections and provide countermeasures to gain acceptance and even enthusiastic support.