Stephen Parry is an international leader and strategist on the creation of service enterprises that are adaptive, innovative, and engaging. He has a world-class reputation for passionate leadership and creating global organisations with superior service climates by changing the way employees, managers, and leaders think about the business.

Stephen utilises Sense and Respond 3.0 principles to bring about customer, employee, management, and leadership behavioural change. He has implemented his transformation work globally in IT, shared-services, and financial services. He has also worked in the public sector with police authorities and local councils.

Stephen is the author of Sense and Respond: The Journey to Customer Purpose (Palgrave), a highly regarded book written as a follow-up to his award-winning transformation work. Other awards Stephen has received include:

• National Business Awards’ Best Customer Service Strategy: Judges declared his strategy an organisational transformation that demonstrated a cultural change that could demonstrate significant business growth, innovation, and success.

• European Service Industry’s Best People Development Programme

• European Service Industry’s Personal Award for Innovation and Creativity

Stephen is passionate about people and their development and believes that organisations must be designed around the needs of customers through the applications of employee creativity, innovation, and willing contribution. For more information about Stephen and what he can do for your organisation, read about him in the press or visit our Contact page.

Stephen Parry

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