Working with Lean over the years, I’ve grown to take special delight in seeing how customer engagement changes, develops and then becomes essential in the growth of an organisation.
WOW! Is an independent award organisation that rewards great customer service solely through customer compliments. That’s it. No supervisor input.
Whether you’re part of the Lean universe or not, the WOW! Awards are an event every business can look to for examples of how improve the customer contact experience.
The awards are a celebration of the best in customer service and experience – something that a lot of businesses have lost site of in the age of random cost-cutting and automation.
As an organisation, WOW! created a set of tools to easily facilitate the flow of information from customer to business and then to the employee responsible for the positive customer experience.
I see WOW! and similar organisations as crucial to Lean in that they provide a useful mechanism to not only smooth the feedback process but turn it into positive employee feedback and rewards.
And by championing the finalists for these awards they provide a status in great customer service delivery usually reserved for management success.
The Gala Awards will be held on November 28.
To learn more about the WOW! Organisation and Gala, please click here.
If you’re interested in learning about how LloydParry can put your company into the upper tier of customer-focussed business success, please get in touch.